It is similar to a PO Box address but with SNAPMAIL address, it has many other features such as mail-alert, mail-scan, re-forwarding, re-ship, etc. All incoming mail items are instantly digitized into ‘photo-images’ to your personal dashboard.

Yes you can as it is a ‘physical’ address and not a post office PO Box address.

Yes you can, there is no additional charge.

Address templates are shown on “How it Works” page at SNAPMAIL website.

SNAPMAIL treats all customer’s personal data with strict confidentiality.

’Suite number’ is mandatory for personal user names as it is a “unique” identifier for your mail items. ‘Suite number’ is optional for business letters.

Yes, you can after your account is activated by SNAPMAIL admin.

Yes, this option is available on request with add-on fee.

Yes, add-on is available for more companies or for personal use. Add-on fees are shown on the price-page.

Yes, you can email to admin@snapmail.sg on this request.

Yes, you can select this option during registration or when you require on adhoc basis.

Yes, foreigners are welcome to apply.

It can be your national ID, passport or driver’s license. Verification is required to ensure mail security and will be deleted thereafter.

All mail and parcels are processed and handled in a secure environment with CCTVs.

Only mail items addressed to users’ names or the company’s name will be processed. Junk mail will not be processed.

Mailroom ‘drop-box’ for deliveries and courier service companies operates from 7am to 9pm daily. If signature acknowledgement is required, delivery should be made between 12pm to 4pm on business days.

Users will receive mail-alert with ‘photo-image’ attachments on the dashboard. SMS alert is optional for SG mobile numbers.

Technically no limit. Aside from s4 plan, all other plans generally has 10 free incoming mails each month. Please refer to price-page for more details.

Parcel should not exceed 20kg and/or 50cm-cube in size. There will be additional handling fees for parcel above 5kg and/or odd-sized items. Please refer to price-page for more details.

We can make payment on your behalf with applicable service fee. Alternatively, you can make payment directly to the courier company before they are delivered to SNAPMAIL.

Yes you can. Admin will ‘pro-rate’ the price difference on the remaining months of your existing plan.

You can register online on the website at your convenience. It takes only about 5 minutes to complete.

We have four different account plans. To receive both letters and parcels, b1 or s2 plan will be the most appropriate. S4 plan is the cheapest plan but has a $15 fee for each incoming letter or standard parcel. Refer to ‘price-plan’ page for more details.

Payment is upfront for the signup period. Longer term signup can enjoy a higher discount on subscription fees.

This is for incidental charges to avoid mail processing delays. Refundable deposit will be refunded when the account is closed, less any outstanding.

Payment can be made via bank transfer, PayNow, PayPal or credit/debit cards.

User will get instant acknowledgement by email after registration, automated reciept will be provided if payment is made via PayPal or card.

Prices shown are in SGD. SNAPMAIL do not charge GST.

If payment is paid for the committed period during signup or renewal, subscription fees are ‘lock-in’ for the whole period.

New account will be processed within 24 hours after payment is confirmed by admin.

New user is guaranteed 70% refund on the total amount paid within 30 days from registration. This is not applicable to s4, one-month plan or plans with promotions. However, all new users are eligible to upgrade or downgrade to any plan within the first 30 days after the sign-up, excess payment will be fully refunded.

SnapBOX operating hours to ‘self-collect’ is between 7am to 11pm daily for all locations, except for City Hall and Raffles SnapBOX which operates from 7am to 9pm daily.

Self-collection at pre-selected location is free. Home dispatch or re-forward will depend on weight/size, destination, and the courier service provider you select. Admin will provide options and costing after we have received your mail items.

Yes, this is based on User request. Admin will provide several options and cost after we have received your mail items.

SNAPMAIL uses DHL, Fedex, SingPost and other local ‘door-to-door’ delivery companies. Admin will provide cost options based on your request after we have received your mail items.

Yes, you can use your dashboard reply button to provide collection date in advance where applicable. Mailroom will provide ‘box and pin’ number to your dashboard.

Free storage for letters is 3 months, parcel is 1 month. If total parcel volume exceeds one meter-cube space, all parcels must be collected within 7 days. Extended storage fee will apply after free storage period.

Yes, you can change the ‘dispatch status’ on your dashboard anytime which applies to future incoming items.

Yes, once per calendar year is free. Change to City Hall mailroom SnapBOX is always free.

Yes, it can be viewed at ‘transaction & statement’ section. Payment options are also shown in this section.

Users will get automated reminders on 30days and 3days before account expiry. However, users can ‘self-renew’ anytime at their virtual mailbox account platform at their convenience. User can change to a different plan or term before check-out to make payment.

Users will get free one-week loyalty bonus for every continuous past year when user self-renew before actual account expiry date. Bonus week is not applicable to s4 plan and user must renew for at least one-year term to be eligible.

Yes you can. However, only the refundable deposit less any outstanding amount will be paid back to the user.

Yes, you can request admin to retain your refundable deposit and to temporary close your account when it expires. When ready to re-use, no new registration or setup fee is required.